SUPPLEMENTARY LETTER TO
THE HON`BLE MINISTER OF COMMUNICATIONS & IT ON CBS/CIS PROBLEMS.
National Federation of Postal Employees
1st Floor
North Avenue Post Office Building, New Delhi-110 001
Phone:
011.23092771
e-mail: nfpehq@gmail.com
Mob:
9868819295/9810853981
website:http://www.nfpe.blogspot.com
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No.PF-35/CBS/2016
Dated : 18th February,2016
To
Sh. Ravi Shankar Prasad
Hon’ble Minister
Communication & IT
Sub: Miseries and untold sufferings faced
by the staff in CBS &CIS rolled out offices throughout the nation –
Immediate and personal intervention requested to rein in the situation.
Respected Sir,
In continuation of
this Federation’s letter of even no. dated 20.1.2016 , we submit the
following additional issues for immediate settlement in order to avoid chaos
and stalemate in the service in the near future due to the hasty migration of
CBS & CIS.
(i) Whenever migration takes place, Finacle becomes abnormally slow and
every single transactions take too long and the customer at the counter gets
irritated and become Quarrelsome. If this lacuna is not rectified at the
earliest, it is prone to invite undue displeasure of customers and endanger our
customer base.
(ii) Similarly ATM transactions are irritating the customers. In many
occasions, cash is not dispensed out of APM while transactions occur and amount
is debited from their account. Such scenario occurs in other banks ATM also,
but reversal transactions are done within a day or two. Whereas in Finacle, it
takes weeks together that too, after several mails from R.O. & C.O.
(iii) The Finacle software being used in post offices are based on universal
banking solutions and not universal Postal solutions. We have not heard about
single handed banks, whereas 60% of Post office in India are now functioning in
single handed status only. The SPMs of single handed offices have to work is
operator ID and then come out. Again he should log on with supervisor ID for a
single transaction which not only consumes a lot of time but also irritate the
public who are standing in queue.
(iv) Some of the office accounts like 339 (used for BOs) and 340 (used for
issuing cheques) can be misused to fund any ones account with crores and crores
of rupees as there is no maximum ceiling for our SB accounts as one date.
(v) For example, CXFER can be used to fund one’s near and dear accounts in
which teller cash will not get raised and simultaneously one can take
withdrawals from other SOL (CBS offices) Kashmir to Kannyakumari as there is no
cap on other SOL (Service outlet) withdrawal prescribed by the Postal
department.
(vi) It is opt to bring to your kind notice that some of the banking giants
like SBI, ICICI etc. are leveraging services charges for other branch
withdrawals and deposits other than through their cash vending machines like
ATMs etc.
(vii) In the case of single handed offices, both the operator and supervisor
remain the same, there are chances of fraud and misappropriation of money and
falsification of records. For example, a single handed SPM can take print outs
at any point of time and then he can amount the same in his account by using SB
CASH and thereafter he can use ‘CXFER’ to fund some one’s account in which
teller cash will not get raised. It is not in practice or practicable that the
SBCO officials are tallying the Finacle balance of a particular SOL
(branch/office) with their S.O. account.
(viii) Thereafter, it is suggested that there should be a cap on other
SOL withdrawals both in terms of maximum amount and number and customers who
wish to use other SOL should be given a SB ID and that request should be given
by them at the time of opening the accounts.
(ix) This is the serious problem which has not been attended so far by the
department that most of the deputations to single handed offices are ordered
without changing the SOL ID of the deputation incumbent and Single handed SPMs
are forced to giver USER ID and Password to the deputed officials in order to
avail of their leave, training etc. and also to avoid unnecessary public complaint
in their officers which is against the DOPT orders as there is no secrecy in
passwords. This issue has not been resolved. There is every chance for the
miscreants to misuse the USER ID of other in different computers and defrauding
the Government money. At later stage, forgetting the smooth functioning in the
absence of no arrangement, the poor innocent official will be proceeded under
the contributory negligence factor. This must be set right forthwith.
(x) Interest on loan could not be accounted in Finacle Software in the case
of loan accounts in which loan amount paid off completely prior to migration
period and interest on loan is still pending in the loan account in post
migration period. There is scope of defrauding the funds by the fraudulent
people by misusing the provision.
(xi) In short the Postal Department is working for the vendors and not for
its own. Despite ‘Sifi’ has not provided the required speed and service
deteriorated, there is no penal action taken against them and the staff alone
is being harassed. Some of the issues like SSA LOT are not coming in HFINRPT
menu i.e the report menu and the staff are using indirect methods to get the
LOT and till now the Department has not taken any efforts to get the work done
from our vendor. The need for torturing the Postal officials for the benefits
of vendors is best known to the Postal Department.
The above are only the tips of ice berg. There are many more issues confronting
the service and customers, have not been solved so far. The twenty issues which
requires urgent attention in our earlier letter, have not yet been addressed by
the Department. Whereas it is extending the migration of offices without
providing necessary bandwidth, Computer peripheral etc. unless necessary
peripherals are supplied and available, how can it be implanted smoothly in the
Postal Department. We request the Hon’ble Minister once again to intervene in
this regard.
Further we are submitting below the problems being faced at Post offices after
the migration and the solution also in a table for the immediate action by the
Hon’ble Minister of communication by directly to department to settle all these
issues as if fire at the top of the roof.
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Description
|
Problem faced
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Solution needed
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|
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Login Issues
1. User Already Logged in
2. User has exceeded three attempts. User ID is locked
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Most of the time due to frequent disconnection of
Internet connectivity and during the delayed process in SERVER these two
issues are being faced.
(1) the user either supervisor or System Admin
should use the Menu CSAC. But when Super faces same situation and if System
Admin is not in a position to attend the case, CPC to be called to rectify
the Issue. (which is always busy and the issue with CPC is dealt
later)
|
1.It is stated by INFOSYS that the SACKING the
user already logged in will be reset within 5 minutes but it is not happening
so. HENCE REQUESTED TO WIPE OUT THIS SCENARIO.(IN MCAMISH SOFTWARE NOSUCH
ALREADY LOGGED IN ISSUE)
2. Though there cannot be any compromise on
security the unlocking facility to be given to Divisional level SPOC and
System Admin.
|
|
|
List of Transactions SSA
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There is no provision till date to view
or print SSA LOT. At present we use HFTI menu (using Sub ledger 30042) to
print a list of particulars of transactions alone without any Total. Users
physically arrive the Total with ref to vouchers.
|
Menu for SSA LOT is needed.
|
|
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MIS Reports
There are two servers
1. Production Server and MIS Server. Production Server is one where the
daily day transactions are stored and where the LOT for the current day alone
can be taken.
2. MIS Server is utilized for taking all reports for the older period
other than the current day.
|
Most of the cases the MIS URL says “the page is
under maintenance “
Or the BOD (day Begin is much older the Current
day). Hence the LOTs could not be printed for the previous day
|
Maintenance of MIS server with the current BOD.
|
|
|
Training Server
|
The BOD of the Training Server is 26122014 and so
for the training server is not reset to current date. The training is limited
to certain extend and full-fledged training could not be imparted
|
The training server should be reset with current
date by deleting all older data that have been stored over two years.
|
|
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SIFY ISSUES:-
Toll free numbers
|
The issues faced like network down, Modem
Failure, Tower issues, we used to call Toll Free number. Now the same cannot
be used as the AGREEMENT Period is over. In case of any issues with sify we
have to send a email/lodge a complaint in SIFY PORTAL which may not be
possible as network is down.
|
Requested to restore TOLL FREE NUMBERS.
|
|
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Monitoring by SIFY
During the initial period the important locations (WEGs) where
monitored by SIFY. In case of any downs in primary (BSNL) or secondary
(sify)link SUO MOTTO action was taken by sify .
|
Now the monitoring is not done by SIFY. The PO
should send a email/ use the web portal to lodge a complaint
|
SIFY should monitor the functioning / Down
condition of sites and should take SUO MOTTO action.
|
|
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Bandwidth
The minimum bandwidth is 128kbps (NSP II) and maximum is 256 kbps for
C and B class offices.
256 and 512 for other class other than HOs .
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Except HOs all other smaller units are suffering due to low bandwidth.
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To be enhanced to 512 at C and B class level.
To be enhanced up to 1 MBPS for units for rest of
the units other than HPOs.
|
|
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Supply of BIO METRIC devices.
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To enhance more security
|
||
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Cutoff date for updating
Past premium postings introduced in Mc Camish.
|
PLI dte. lr. Dt.9.2.16 says that .csv files will no
longer be available after 15.03.2016, while BOs are allowed
to
accept premiums and there is large no. of non migration exists.
|
No cutoff date should be fixed, till 100%
migration ofNIC data to 'CIS' is confirmed. Migrations were made in a hasty
manner, to satisfy the higher officers, resulting in heavy non postings.
Further, BOs are permitted to accept premiums anywhere, which could not be
posted again, if cutoff date is fixed. Despite of these, if cutoff date is
fixed, responsibility will be fixed on poor ground level officials for wrong/
short payments.
|
|
Once again we
request your honour to kindly intervene and save the Postal service by stopping
the speedy migration. We are not against modernization. CBS & CIS we are
praying that all the loopholes, problems in the existing software be rectified
and let it be user friendly before the expansion of CBS. All the issues
narrated above may please be considered and attended.
With profound
regards,
Yours sincerely,
(R. N. Parashar)
Copy to: The Secretary (Posts) Dak Bhawan, New
Delhi Secretary General.
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